330k's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how we collect, store, and protect your data.
330k ("we", "us", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. When you use 330k's website, mobile interface, or any related service, you are considered to have accepted the terms of this privacy policy. The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, who we share it with, and what measures we take to protect your information.
Please read this privacy policy carefully. If you have any questions, contact us directly.
1
What Information We Collect
1.1 Information You Provide Directly
When you register with 330k, verify your account, contact our support team, or carry out any payment, you provide us with the following information directly:
- Full name and date of birth
- Valid email address
- Mobile number (if required)
- Copy of national ID card or passport for identity verification
- Payment account details (bKash, Nagad, Rocket, or Upay number)
- Your preferences and preferred language of communication
1.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Date and time of website access (BST)
- Which pages you visited and how long you stayed
- Click patterns and gaming activity logs
- Information obtained through cookies and similar tracking technologies
1.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as identity verification service providers, fraud prevention agencies, or payment processing companies. This information is used solely to ensure the security of your account and to meet legal obligations.
2
Purpose of Using Your Information
330k uses your personal information for the following legitimate purposes:
- Account Management: Verifying your registration, keeping your account active, and helping you update your profile.
- Payment Processing: Completing deposit and withdrawal transactions securely and maintaining financial records.
- Customer Support: Answering your questions and resolving issues through 24/7 live chat.
- Security and Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
- Responsible Gaming: Monitoring players' gaming behavior and providing support where needed.
- Legal Compliance: Complying with applicable laws and regulations and meeting the requirements of regulatory bodies.
- Service Improvement: Analyzing and improving platform performance to enhance your experience.
- Communications: Sending important account updates, security alerts, and relevant promotional information.
We will not use your information for any purpose beyond those stated above.
3
Data Storage and Security
330k takes the highest technical and administrative measures to protect your personal information. The key elements of our security framework are described below:
3.1 Technical Security
- SSL encryption technology — all data exchanged between you and our servers is fully encrypted.
- Firewall and intrusion detection systems.
- Sensitive data stored in secure databases with restricted direct access.
- Regular security audits and risk assessments.
3.2 Administrative Security
- Only authorized staff may access your information.
- All staff receive training on privacy and data protection.
- All data access activity is logged and monitored.
3.3 Data Retention Period
Your information will be retained for as long as your account is active or as needed to provide the service. Certain information may be kept for a specified period after account closure to meet legal obligations. Once that period has passed, the information will be securely deleted or anonymized.
4
Data Sharing Policy
330k does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Service Provider Partners: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management — only the necessary information, and they are required to comply with our privacy standards.
- Legal Obligations: To comply with court orders, lawful requests from law enforcement agencies, or applicable laws.
- Fraud Prevention: With relevant authorities to take action against financial crime or fraud.
- Business Transfers: In the event of a merger, acquisition, or asset sale — you will be notified in advance in such circumstances.
Your information will not be shared with third parties for any purpose other than those stated above.
5
Cookies and Tracking Technologies
330k uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help us remember your preferences and improve our service.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your language preference, display settings, and other personalization information.
- Analytics Cookies: Used to analyze website page traffic and user behavior, which helps improve the service.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.
6
Your Rights
You have the following rights regarding your personal information, and 330k respects these rights:
- Right of Access: You can request to know what information we hold about you.
- Right to Rectification: You can request that any inaccurate information about you be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, although some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances you can request that the processing of your information be temporarily limited.
- Right to Object: You can object to your information being used for marketing purposes.
- Right to Portability: You can request your information in a structured and commonly used format.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
7
Protection of Minors' Information
330k strictly does not provide services to persons under the age of 21. Our platform is for users aged 21 and above only. Age is verified during the registration process and we do not intentionally collect any personal information from minors.
If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
8
International Data Transfers
330k's servers and technical infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it remains subject to an equivalent level of protection. We follow international best practices for data protection and ensure the necessary contractual safeguards from our third-party partners.
9
Changes to This Policy
330k may update this privacy policy from time to time to reflect changes to our service or applicable law. For any significant changes, we will:
- Post a clear notice on the website.
- Send a notification to your registered email address (if the change is significant).
- Update the "Last Updated" date at the top of this page.
Continued use of the platform after an update will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
10
Related Policies
This privacy policy should be read alongside 330k's other policies. The following pages may be relevant to you:
- Terms and Conditions — All rules governing use of the platform.
- Responsible Gaming — Guidelines for safe and healthy gaming.
- About Us — Learn more about 330k.
- FAQ — Answers to common questions.
Contact Us
If you have any questions or concerns about the privacy policy, or if you wish to exercise your rights, please contact us. Our team is available seven days a week, twenty-four hours a day to assist you in Bengali.
- Live Chat: 24/7 direct support (in Bengali)
- Email: [email protected]
We generally aim to respond to emails within 24 hours. For urgent matters, live chat is the fastest option.